Everything was fine until January 8th when I checked my credit card. Told him that we were checking out and he told us to just give him the keys and he would give the keys to the other staff. While looking through locked door, a staff member unlocked the door and asked what we needed. We didn’t think much of it as it snowed a lot the previous night, we thought the staff were running late. The office opens at 8:00 AM but no one was at the front desk. We had to extend our stay by extra two nights because we were snowed in. We didn’t have any issue with the room but with the staff. The room was very nicely decorated and cozy. (Chris, and I, were surprised since the hotel is dog-friendly and the dog would've been fine inside) All the staff in addition to those mentioned were the most helpful, accommodating, customer-centric people!īooked the stay at the Station House Inn for the Christmas week. Chris at desk went thru every check-in slip to find he described vehicle, and called that person to come take care of their dogs. person, and they tried a couple more things, eventually pulling back cabinet where TV connections to building were, and manager found and fixed a faulty connector! Then when checking out, etc, came upon some dogs locked up in a black SUV with no windows cracked and 72 and partially sunny out. Then 10 minutes later, manager returned with another maint. I declined, since I could still watch Netflix and YouTube. Manager offered to move me to a new room then. The next morning the manager sent maintenance, they couldn't fix it, so manager accompanied maint. Then when the TV wouldn't work, the night staff sent someone who thought they might be able to fix it, up, but they couldn't. (some guests were not careful in the public areas, but staff quickly cleaned up spills/garbage) Price in reasonable given the days I stayed (weekends always more costly, as are days when there are special events in town) - I checked with the ****** I usually stay at and their pricing was more! I erred in not putting both says of my most recent stay on one reservation, but called and Chris at the desk made sure to merge both so I didn't have to move from one room to another mid-stay. Nice amenities, well-decorated, and clean facility. Have now stayed there two different occasions - both time was the 1st guest in the rooms I was in.
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